Location: Central Oregon
The Volunteer Coordinator (VC) is primarily responsible for recruiting, interviewing, training, and coordinating our volunteer corps to support the programs and activities that advance our service goals. The VC’s role is all about communication and follow-up: communicating with our volunteers, as well as with our students and staff. Being bilingual (English/Spanish) is a critically important requirement for the job. Other key responsibilities include monitoring, evaluation and reporting of outcomes. The VC reports to our Empowerment Programs Manager.
This position is 32-36 hours/week, depending on available funding. The work schedule is flexible, but requires regular day, evening and occasional weekend work.
The pay rate is $15-$17/hour (depending on qualifications) plus benefits with opportunities for increases dependent on performance. Benefits include: matching employer contribution to a 401K retirement plan, paid time off, and group health insurance. Work-related mileage will also be compensated according to the regional or county prevailing rate. This does not include mileage between work and home.
EPM = Empowerment Programs Manager
CSC = Client Services Coordinator
ED = Executive Director
General Responsibilities (50%)
- Develop effective communication processes to maintain consistent contact with all volunteers via telephone, texting, email, social media, local community events and other planned outreach activities
- Work with staff team to determine organizational needs, priorities and volunteer assignments
- Manage volunteer database (Apricot: Social Solutions or Salesforce for Nonprofits)
- Collect and register volunteer profiles in the database
- Work with EPM and CSC to ensure education classes and clinics have the support they need.
- Check in regularly with volunteers to identify needs, concerns, and record successes.
- Ensure program quality through surveys and/or interviews with participants.
- Conduct follow-up activities to measure impact and get participant feedback.
- Track volunteer participation and outcomes.
- Report volunteer program status on a quarterly basis or as requested by the EPM or ED.
- Monitor and evaluate systems, approaches, etc. in your work and make improvements.
- Contribute to an orderly office environment and a functional, supportive staff/volunteer team.
- Help ensure a welcoming, accessible, and organized environment at LCA events/activities/classes.
- Perform duties necessary to ensure timely communication and good organization, including answering phones and checking messages and email regularly.
- Other duties as assigned.
Volunteer Training (10%)
- In conjunction with EPM, ED and Board members, plan, coordinate and supervise volunteer training opportunities.
- Develop and lead periodic volunteer trainings to ensure awareness regarding LCA mission and goals, cultural competency and how our volunteers can help us achieve service excellence.
- Record training outcomes and share notes with volunteers unable to attend.
Volunteer Coordination (20%)
- Develop and/or manage procedures for welcoming, screening, training, and assigning volunteers to projects.
- Plan and implement activities and communication procedures to ensure a functional, supportive, and effective volunteer team.
- Develop and supervise procedures for tracking volunteer hours and evaluating and reporting volunteer impact.
- Schedule periodic volunteer social activities to build camaraderie and recognize contributions.
Student-Tutor Matching (15%)
- Develop an effective process for matching tutors with students
- Create effective and safe ways of introducing tutors and students to each other to get them off to a good start. The EPM will assist with this process.
- Check in on a regular basis with tutors to ensure all is well and/or provide support as needed.
Outreach & Recruitment (5%)
- Market LCA volunteer opportunities and recruit candidates. Coordinate with CSCs and EPM on outreach efforts.
- Speak periodically on local Spanish radio and other media outlets to promote LCA volunteerism.
- Present to community/civic groups to raise awareness and invite new volunteers.
- Bilingual (English/Spanish) written and spoken
- Bi-culturally aware (immigrant Latino/Anglo)
- Understanding of immigrant Latino issues, challenges, and opportunities
- Volunteer management and/or supervisory experience
- Public presentation experience
- Familiarity with common computer programs (MS Word, Excel, online tools), social media, databases.
- Professional and friendly disposition
- Ability to communicate effectively by telephone, email, and in-person
- Team-player mentality and collaborative can-do approach to work
- Bachelor’s degree and/or suitable experience in volunteer or other human service/management
- Certificate in volunteer management
- Experience living in Central Oregon with established professional/personal connections.
- Experience volunteering for a charitable human service organization.
To apply for this position, send the following materials via email to Brad Porterfield, Executive Director of LCA at firstname.lastname@example.org Please write Volunteer Coordinator in the subject line.
- Cover letter highlighting how your qualifications fit the position and why you think you are the person we should hire to fulfill this position.
- Include a resume that speaks to the qualifications listed above and contact information for two or more professional references.
The position is open until filled, but preference will be given to applicants submitting all materials by Wednesday, May 29, 2019. We will begin reviewing applications as soon as we receive them with initial interviews tentatively planned for May 30. Projected earliest start date: June 3, 2019. If you cannot interview and/or start this soon, please still apply if you truly want to fulfill this role on our team.